Shipping and return

Shipping

The Netherlands
Orders under €40.00: €5.95 shipping costs
Free shipping on orders over €40.00 (not valid with other promotions)
Delivery 1-2 days

Belgium
Orders under €40.00: €6.95 shipping costs
Free shipping on orders over €40.00 (not valid with other promotions)
Delivery 1-2 days

Luxembourg, Germany
Orders under €150.00: €7.95 shipping costs
Free shipping on orders over €150.00 (not valid with other promotions)
Delivery 2-5 days

Austria, France
€17.50 shipping costs
Delivery 2-5 days

The return fee will be taken out of your refund.

Return

Refund conditions

Please return the product/ products in their original box, unopened and unused. The return fee will be taken out of your refund.

Does your return shipment not meet the above conditions? Then unfortunately we cannot process your return and cannot refund the product.

If the candle is in a good condition but the box is not, a handling fee will be charged. This handling fee will cost you 15 euros.

How do I return my order?

If you are not satisfied with your order and want to return it, make sure you meet the return conditions. Place the Moiizo box containing the unused product in a shipping box and add your packing slip.

You can return your return at your own expense.

Address:
Moiizo BV
Ambachtweg 19
5731 AE Mierlo
The Netherlands

 

Do I pay for my return shipping myself?

You can return your return at your own expense.

Returning a package is at your own risk, so make sure you have proof of delivery.

What if I return my order later than 14 days?

If you do not return your order within 14 days, your order will be credited with a voucher.